Privacy Policy

1. What personal data we collect

• Contact details: name, email address, phone number.
• Booking/lead details: dates, pick-up/drop-off preferences, and other information you provide.
• Device and usage data: information about your device and browsing activity, including data from analytics/cookie technologies when used.

2. How we use personal data

We use personal data to:

• process your booking or lead request and respond to inquiries;
• provide customer service and handle questions;
• operate, secure, and improve the website, including analytics where permitted;
• comply with applicable legal obligations.

3. Legal basis

Where we process personal data for tracking, marketing, analytics, or other purposes that may involve identification (including where cookie data can identify a user), we ensure a lawful basis and provide the required notices and consent mechanisms in accordance with Закон України "Про захист персональних даних" № 2297-VI від 01.06.2010.

4. Sharing of personal data

We may share personal data with service providers who assist us in operating the website, providing services, or supporting bookings/processing requests, but only to the extent necessary for those purposes. We do not sell your personal data.

5. Data retention

We keep personal data only for as long as necessary for the purposes described in this Policy, including to fulfill contractual obligations, respond to requests, and comply with legal requirements. Retention periods may vary depending on the nature of your request and applicable rules.

6. Your rights

Depending on the applicable law, you may have rights related to your personal data, including access, correction, and other rights provided by Ukrainian legislation. You can also contact us using the details in Section 9 to exercise your rights.

7. Complaints and out-of-court dispute resolution

You can submit complaints and seek out-of-court dispute resolution through the mechanisms provided by law and described as available for consumers. In particular, consumer complaint handling and out-of-court dispute mechanisms are addressed in Закон України "Про захист прав споживачів" № 3153-IX від 10.06.2023, стаття 39 and Закон України "Про захист прав споживачів" № 3153-IX від 10.06.2023, стаття 40.

8. Language of service

We ensure that consumer information and customer service are provided in the state language (Ukrainian) to the extent required by law, in accordance with Закон України "Про забезпечення функціонування української мови як державної", стаття 30.

9. Contact us

For privacy inquiries or requests regarding your personal data, contact: